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Customer Order Management System (COMS)
CEMS offers a sophisticated Web-based Customer Order Management System (COMS) to manage the flow of information, including:
- Quotation activity
- Customer order book
- Product pricing
- Product lead-time
- RMA activity
- Financial data
- Order tracking
- Quality data
Customer Order Management Software
COMS is a web based communication tool used by CEMS for providing our customers with up to date status on critical information. The data that is to be used on the site is developed in conjunction with the customer. The data on the site is maintained on a daily basis giving our customers all the latest information they need for running their operations. Each customer is given a username and password allowing them to access only their data through the Customer Portal on our web site. Once the customer has entered the secured area a front page is displayed with links to the customer's data and informational needs. Below are the types of data that is typically shared with our customers.
Customer Order Book
Scheduled Deliveries by P.O. by Product
Order Tracking by P.O. by Product
- RMAs
Product Information
- Product Pricing
- Product Lead Time
Quality Data
- Final Inspection
- In-circuit Test
- Functional Test
- Corrective Actions
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